Contact Us

Live chat and e-mail

Our support team is available 24/7 through live chat and e-mail. Live chat is the quickest place to start when you need help while using your account. If you write by e-mail, we aim to reply within 24-48 hours.

We can assist with account access, deposits that have not appeared, cashier issues, promotion questions, withdrawals, verification, deposit limits and self-exclusion. Share enough information for us to identify the issue, but keep your username and password private.

Schedule a call

You can also arrange a call from our support area. Use the call-scheduling option shown in the pop-up to choose this contact method.

Complaints

For a dispute about a game result or another matter, send your complaint in writing by e-mail within 14 days of the event. Include the relevant account and transaction or game details so we can investigate.

We will review the complaint and respond after assessing the available records. We may ask you for additional documents or evidence where they are needed to establish what happened. If your local display and our server information differ, our server record is treated as final.