Terms and Conditions

Accepting our terms

By registering, playing or using our services, you agree to these terms. If you do not accept them, do not create an account or play with us. We may update the terms without giving advance notice. An update applies once it is posted, and continued use means that you accept the revised version.

Eligibility and lawful play

You must be 18 or older, or meet the higher age of majority that applies where you live. You may play only where online gaming is lawful, and it is your responsibility to check the law in your location.

Your account is for your own entertainment. Professional play, coordinated group play and using an account for another person are not allowed. Our employees, certain associated workers and their immediate family members cannot take part in real-money play.

Your account

You may hold one real-money account in your name. We may close or combine duplicate accounts, and winnings connected with accounts used to avoid this rule may be cancelled. Registration details must be complete and accurate, including your name, address and payment information.

Keep your username and password private. Losses or claims caused by exposed login details or unauthorised account use are not our responsibility. Giving another person access may lead to restrictions, account closure or a paused withdrawal while checks are completed.

We may suspend or close an account where details are false or misleading, where we identify fraud or suspicious conduct, or where these terms have been broken. We may also close an account at any time without advance notice.

Deposits and verification

Use only a payment method held in the same name as your registered account. We may ask for identification, proof of address, evidence of payment-method ownership or information about the source of funds or wealth. Card checks can include colour copies of the front and back, identification for the owner and an authorisation letter.

Each deposit must be played through once before a withdrawal request. If that has not happened, we may deduct an administration or processing charge, typically 15%.

Promotions and bonus play

Every promotion has requirements that must be completed before related winnings become withdrawable. Claim a bonus before you begin wagering the qualifying deposit. A bonus remains in the bonus balance until its conditions have been met, when the eligible amount moves to the withdrawable balance.

Offers are normally limited to the intended recipient and may also be restricted by person, family, household, address, payment card or shared computer environment. Using multiple accounts, low-risk methods or other tactics intended to exploit a promotion may result in bonus removal, cancelled winnings or account closure.

Promotional requirements can differ. Review the conditions shown with an offer before taking part and ask support if anything is unclear. We may change, end or refuse a promotion, and eligibility is assessed when it is claimed or credited.

Fair play and game records

Bots, automated tools and any hardware or software designed to create an unfair advantage are prohibited. Fraud, false documents, cheating and payment disputes can lead to a frozen or closed account, adjusted balances or cancelled winnings.

If your device display differs from our server record, the server result is treated as final. We are not responsible for downtime, connection failures or other technical faults, except where the law requires otherwise.

Withdrawals

We may hold a withdrawal until verification is complete. A withdrawal can go only to an account owned and controlled by the registered player. Where practical, we return funds through a method used to deposit, although we decide the available payout route.

Bonus winnings are available for withdrawal only after the relevant wagering rules are satisfied. Any limit attached to a banking method or promotion also applies. A pending payout request may be reversed in the Cashier while its status remains pending.

Complaints

Send a written complaint by e-mail within 14 days of the game result or other event in dispute. We will investigate and respond, and we may request records or supporting documents to help us assess what happened. Our server data is the controlling record if it conflicts with information displayed locally.

Inactive accounts and conduct

An account unused for at least 12 months is treated as inactive, and its remaining balance may be cancelled. If you return later, we may choose to restore that balance.

Abusive behaviour or offensive language towards our team is not accepted. Offensive usernames may also lead to action, including suspension or closure.

Our content and brand

Our name, graphics, text, software and other materials remain our property. Using our services does not give you permission to copy or use our intellectual property. These terms form the agreement between you and us concerning your use of Ozwin Casino.