Privacy Policy
What this policy covers
We handle personal information when you register or use an account, visit our digital services, contact support, make payments, complete verification, enter promotions or respond to surveys. Third-party services have their own privacy practices, and we are not responsible for services that we do not control.
Information we collect
You may give us your name, birth date, e-mail address, postal address and payment details during registration. Real-money activity may require identity or banking documents for KYC and AML checks. We also retain the information you provide in support conversations, promotion entries, surveys and feedback.
Some technical information is collected automatically. This can include your internet protocol address, the kind of device you use, your browser version and visited pages. Cookies, web beacons and comparable technologies may also record preferences and usage information.
How we use information
We use personal data to create and manage accounts, confirm details, process deposits and withdrawals, administer game credits, answer questions and investigate problems. It also helps us protect accounts, detect suspicious behaviour, improve performance and meet identification, anti-fraud or other legal requirements.
Where the law requires a legal basis, our processing may rely on fulfilling our agreement with you, your consent, our legitimate interests or a legal obligation. Legitimate interests can include security, fraud prevention and service improvement, provided your fundamental rights are respected.
We may send promotional e-mails only with the relevant consent. You can withdraw that permission at any time by using the unsubscribe option or contacting support.
How long we keep data
We retain information for as long as it is needed to provide our services, meet legal or anti-fraud duties, maintain transaction and account records, resolve disputes or assist customers. When it is no longer required, we securely erase it or make it anonymous so that it can no longer be linked to you.
When information may be shared
We do not sell your information to unrelated third parties. We may share the necessary data with service providers that support payments, hosting or analytics. Those partners must protect it and use it only on our instructions.
Disclosure may also occur when a court, applicable law or relevant authority requires it. Information could transfer as part of a sale, merger or transfer of operations, with notice where the change is significant. For a situation outside these purposes, we will seek your consent.
Winnings, payouts and betting history are confidential and available only to authorised staff who need them for their work. We disclose those details only where legally required or where you have agreed. A winner announcement may be made only with permission and without sensitive information.
Security and international handling
Our safeguards include encryption for sensitive information while it is being transmitted, restricted staff access, secure servers and security reviews. No protection method can remove every risk. If a serious data breach puts your information at risk, we will notify you and the relevant authorities as soon as possible.
We or our providers may process information outside your home country. In that situation, we apply suitable protections, which can include recognised standard contractual terms.
Your choices and rights
Your local law may give you rights to access your personal data, correct inaccurate or outdated information, request erasure where there is no valid reason to retain it, restrict certain processing, object to particular uses, or receive portable data in a structured machine-readable format. You may also withdraw consent for processing that depends on it.
Contact us by e-mail to make a request or raise a privacy question. We will respond in line with the law that applies. We may revise this policy for legal, technical or business reasons and may notify you of a significant change on our service or by e-mail.